Privacy Policy
We are committed to protecting your privacy and data security. This document explains how we collect, use, and protect your information.
Introduction
PT Centra Biotech Indonesia ("Biosolution", "we", "us") values your trust in providing us with your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you use our website at www.biosolution.tech and related services.
Important Notice: By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Information We Collect
1. Information You Provide Directly
- Identity Data: Full name, job title, company name
- Contact Data: Email address, phone number, business address
- Business Data: Information about your agricultural, livestock, or aquaculture needs
- Communications: Messages you send through contact forms or email
2. Information Collected Automatically
- Device Data: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages visited
- Cookies and Similar Technologies: To enhance user experience
How We Use Your Information
Customer Service
Responding to inquiries and providing technical support
Order Fulfillment
Processing and delivering products you order
Business Communications
Sending information about new products and special offers
Service Improvement
Analyzing usage to improve our website and products
Legal Compliance
Fulfilling legal obligations and applicable regulations
Security
Protecting against fraud and unauthorized activities
Data Protection
We implement appropriate technical and organizational security measures to protect your personal data:
- ✓SSL/TLS encryption for all data transmissions
- ✓Restricted access only to authorized personnel
- ✓Secure data storage with regular backups
- ✓Data security training for all employees
- ✓Regular security audits
Your Rights
In accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of personal data under certain conditions
Right to Restriction
Request restriction of processing of your data
Right to Portability
Request transfer of data to third parties
Right to Object
Object to processing of data for direct marketing purposes
Cookies and Tracking
Our website uses cookies to enhance user experience. For more information about cookie usage, please see our Cookie Policy.
Data Retention
We retain your personal data for as long as necessary for the purposes described in this policy, or as required by law. Retention periods may vary depending on the context of our services and our legal obligations.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
PT Centra Biotech Indonesia
Jl. Raya Lowokwaru No. 100, Malang, East Java, Indonesia